Our IDM IT management and support services bring together the people, products, and processes you need to get better results from your information technology systems.
While managing an organization of any size can be complicated, IDM insures that maintaining your technology systems is not. Organizations large and small depend on critical information technology solutions to conduct their business each day. IDM helps keep your technology running smoothly and securely while improving overall productivity and profitability.
How it Works
For a low monthly fee, you get the peace of mind of knowing that all aspects of your technology from your data center, servers and storage to your end-points and end-user systems are being proactively monitored, protected, and maintained.
The IDM solution offers four levels of managed services to meet your organization’s unique needs:
– Level 1 – IDM essential FusionOne toolset that we use for our MSP clients, now available for direct-use. IDM Tools is designed for organizations with fully staffed IT departments who are looking for a centralized toolset to proactively manage their IT assets and environments.
– Level 2 – IDM Essentials FusionONE Essentials is geared toward organizations with minimal IT needs or those looking for some additional support for their overworked IT staff. We provide proactive alerting, access to discounted help desk service, essential hardware updates, virus/spyware removal, and periodic assessments.
– Level 3 – FusionONE Hassle-Free premier package designed for organizations who need an IT department so they can focus on their business. We proactively manage all servers, network equipment, and endpoints while providing unlimited on-site and remote support for managed equipment. Proactive network admin visits and vCIO services are included and make this solution a premium value.
– Level 4 – FusionONE Enterprise This is our highest level managed services solution and is designed for the large enterprise client who needs to outsource their IT support so they can focus on their business and free up their IT personnel for other initiatives. This solution includes all of the components of our Hassle-Free offering with customizable add-ons like Enterprise Network Monitoring and access to specialized engineering resources from IDM.